How We Review Online Casinos

What Makes a Casino Review Trustworthy?

At StarGambler, we understand that choosing an online casino is a significant decision. You’re trusting a platform with your money and personal information, so you deserve reviews that are thorough, honest, and written by people who actually understand gambling.

Real Testing, Real Results: Unlike sites that simply rewrite casino marketing materials, our reviewers create accounts, make real deposits, play actual games, and process real withdrawals. We experience the casino exactly as you would.

Regular Re-evaluation: Casinos change over time—sometimes for better, sometimes for worse. We revisit and update our reviews quarterly to ensure our ratings reflect current conditions, not outdated experiences.

Transparency About Relationships: Yes, we earn commissions when you sign up through our links. But we clearly disclose this, and our editorial process is completely independent from our commercial relationships. We’ve given poor ratings to casinos that would have paid us well, because our readers’ trust matters more than short-term revenue.

Community Feedback Integration: We actively monitor player forums, social media, and direct feedback to identify issues that might not appear during our review period. If players report problems, we investigate and update our reviews accordingly.

Frequently Asked Questions About Our Reviews

How often do you update your casino reviews?

We conduct a full review update every quarter (every 3 months) for all casinos in our top 50. For other casinos, we update reviews whenever significant changes occur—such as new ownership, license changes, or multiple player complaints. Breaking news that affects player safety triggers immediate review updates.

Do casinos pay you to write positive reviews?

Absolutely not. While we do earn affiliate commissions when readers sign up through our links, our editorial and rating process is completely independent. We've given poor ratings to casinos that offered us better commission rates, and we've highly rated casinos with lower payouts because they genuinely deserved it. Our reputation depends on honest reviews.

What does your rating scale mean?

We use a 5-star scale: 4.5-5.0 stars indicates an exceptional casino we highly recommend; 4.0-4.4 stars means a very good casino with minor issues; 3.5-3.9 stars represents an average casino that's safe but not outstanding; 3.0-3.4 stars suggests below average with notable concerns; below 3.0 stars means we don't recommend the casino.

How do you verify that a casino is safe and legitimate?

We verify the casino's gambling license with the issuing authority, check SSL encryption certificates, review their responsible gambling tools, research their ownership and corporate history, test their customer support responsiveness, and monitor player feedback across multiple forums and review sites.

Can I trust the bonus offers listed in your reviews?

Yes, we verify all bonus terms directly with the casino and update them regularly. However, always double-check the terms on the casino's website before claiming, as promotions can change. We also calculate the 'real value' of bonuses by factoring in wagering requirements and other restrictions.

What should I do if I have a problem with a casino you recommended?

Contact us immediately at support@stargambler.com with details of your issue. We take all complaints seriously and will investigate on your behalf. If a casino consistently fails to resolve legitimate player complaints, we'll update our review and rating to reflect this.